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Conquering
Difficult Conversations: A Supervisor's Training Series
Help train supervisors to handle difficult
situations with confidence
Conduct difficult conversations with
confidence! The Conquering Difficult Conversations video series is
designed to train supervisors on
conducting difficult conversations with employees. Without this type
of training, situations can escalate and lead to repercussions such
as legal action and litigation.
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Conquering Difficult Conversations,
available on DVD, demonstrates proven communication methods
that have been developed, tested, and used by experienced industry
experts. Supervisors learn to prepare for and address situations in
an objective, businesslike manner. The program is designed to help
supervisors feel more confident in their abilities to confront and
resolve difficult situations with other employees.
This training series encompasses four
individual training topics:
- Managing Conflict
Discusses the various types of conflict and how best to moderate
it.
- Addressing Personal Issues
- Teaches supervisors to address personal issues such as
inappropriate dress, family issues affecting work, uncleanliness,
and more.
- Conducting Layoffs and
Terminations - Provides ideas on how to handle this process
effectively for the best interests of all involved.
- Providing Performance
Coaching - Covers giving employees honest feedback using a
performance coaching environment.
Each training program also includes
the following:
Program Components (for
each topic)
- (1) 30-43 Minute DVD
- Combines engaging
video and editing technology with expertise from
industry professionals at all levels.
- (1) Training Guide
- Provides background
information on personal issues and gives a brief
overview of the video.
- (10) Supervisor Fact Sheets
- Recap recap key points from training and make a
convenient reference.
DVD Main Menu
- Play Program -
Plays entire main program.
- Chapter Selections
- Allows easy access to specific subtopics for more
focused training.
- Supervisor Q&A
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Shows various supervisors asking questions about
additional difficult conversations, allowing for
additional learning opportunities for the audience.
Basic System Requirements
- 400 Mhz or faster
Intel-compatible CPU
- Video card with AGP architecture
and at least 4 MB of onboard RAM
- At least 128 MB of system RAM
(Windows 2000, XP and Vista users - 256 MB or more
is recommended)
- Windows 98 SE, Windows 2000,
Windows Millennium Edition, Windows XP or Windows
Vista (most software DVD decoders have either
reduced function or no support under Windows 95 and
Windows NT 4.0)
- Latest version of Microsoft
DirectX
- DVD-ROM drive (DVD discs cannot
be read by CD-ROM equipment)
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Labor Law Postings
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